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- Shipping & Delivery
- We have won a favorable reputation among clients for our high quality products, attentive services and competitive prices. All deliveries can safely arrived through TNT, EMS and UPS in 5-7 business days after you order
- Privacy & Security
- Please be advised that the practices described in this Privacy Policy apply only to information gathered by us through this Web Site and, where applicable, through our Customer Service Department in connection with this Web Site, and do not necessarily reflect our practices with respect to information gathered through other Web sites that we operate or through other off-line means. This Privacy Policy does not apply to information, including Personal Information (see below), you reveal or post in any public forum on this Web Site, your use of Web sites linked to this Web Site, or any other Web sites. If you have any questions regarding this Privacy Policy, you should contact our Customer Service Department by email at bestshoessale@gmail.com. By using this Web Site, you signify your assent to the collection, use and sharing practices described in this Privacy Policy with respect to Non-Personal Information (see below). By providing Personal Information to us through this Web Site or through our Customer Service Department in connection with this Web Site, you signify your assent to the collection, use and sharing practices described in this Privacy Policy with respect to Personal Information.
- Returns & Replacements
- 30-Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase from topguccishoes.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges. Our Standard Return policies do not apply to all items. For a list of exceptions to our Standard Return policies and instructions on how to return these particular items please read our Return Exceptions policy.
Special Holiday Return Policy
During the busy holiday shopping season, we're making things a little easier on you, e.g. our normal 30-day return policy has been extended for all holiday purchases made between November 1 and December 31, 2008. If you are not satisfied with your gift purchase made during this time, simply return it by January 31, 2009 by following our Return Instructions.The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit. All items properly returned under this policy are eligible for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.
Damaged or Defective Items
If you receive a damaged or defective item, contact a Customer Service within 30 days of delivery . Please be prepared to supply the Specialist with the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. topguccishoes.com will make every reasonable effort to assist you with your return. If you do not contact Customer Service, you are responsible for all return shipping charges. If there is extensive damage to the carton upon delivery, contact a Customer Service Specialist immediately . Please have your order number available when you call.
Parts and Repairs
Please contact the manufacturer of an item directly with any parts and repairs questions. - Ordering
- Once we receive the order from you, we will send a comformation email to your contact email box within 24 hours and then your parcel will be sent out for its shipping to you soon and we will also send an email to inform you the tracking number for your parcel then. The parcel will be shipped out from Shanghai and usually needs about 7workdays to arrive you. Hope you will enjoy the shopping expediently on our web..
- Payment, Pricing & Promotions
- We accept the money gram and western union payments with a 8% discount for the order or you can also make the order payment with the credit card online directly. We accept the visa and master card currently.For more promotion discount details please feel free to contact our customer service at bestshoessale@gmail.com.
